Pelican Bay Post Mid April 2017 : Page 1

COMMUNITY MEETINGS Pelican Bay Foundation Board Fri,. April 28 8:30 a.m. Pelican Bay Services Division Board Wed., May 1 p.m. All meetings will be held at the Community Center unless otherwise noted. POST Mid April 2017 • Volume 19, No. 8 PELICAN BAY The Official Publication of the P elican Bay Foundation, Inc. > REDEVELOPMENT OF SOUTH BEACH Catch up on the redesign and future renovation or rebuilding of the South Beach facility, a project the Facilities Commit-tee has been working on since last summer. Page 3 > ANNUAL MEETING RECAP 2017-2018 PELICAN BAY FOUNDATION BOARD MEMBERS John Chandler – Chair Charles Bodo – Vice-Chair David Cook – Secretary/Treasurer Tim Corcoran – Director David Doern – Director Mary McLean Johnson – Director Trenton Waterhouse – Director An overview of the achieve-ments, challenges and opportunities for Pelican Bay over the past year. Page 8 > SPRING AT THE BEACH Make your beach time enjoyable in the post-season months to come at Marker 36 and Sandbar! Page 12 PRSRT STD US POSTAGE PAID PERMIT 2397 TAMPA FL Restaurant improvements monitored by new comment cards Net Promoter Scores By Jim Hoppensteadt, Foundation President > MANGROVE HEART ATTACK As part of Pelican Bay Foun-dation’s continuing efforts to improve the beach res-taurant experience for the membership, a new Com-ment / NPS (Net Promoter Score) Card was launched in March, with PFF’s (Profit-able Food Facilities World-wide) active involvement and input. This card will be randomly distributed every month for seven days – so as not to become a ubiquitous element of essential member input that loses its effective-ness. The online feedback option will remain contin-ually available, however, and Comment / NPS Cards will always be available by request at the Hostess stand. For the month of March, the Foundation received 430 Comment/NPS Cards over the seven-day period. That compares extremely favor-able with the 214 respon-dents to the online feedback mechanism over 28 days in February. There are several advan-tages the new Comment/ NPS Card provide: • The opportunity to pro-vide positive, as well as con-structive (needs improve-ment) feedback • The ability for diners to respond right after their experience at the restaurant • The ability for staff to react to less than satisfactory experiences quicker • The ability for diners to recognize exceptional employee per fo r mance , and have those employees receive the accompany-ing accolades continued on page 3 Don’t miss the next Mangrove Action Group meeting featur-ing environmental scientist Laura Flynn with the talk on the recovery and nurturing of one of Florida’s important resources. Page 32 > GUIDED NATURE WALKS TO END The Thursday morning Pelican Bay walks along the berm and down the North Boardwalk to the beach are only offered through the end of this month. Page 38 Guest Services at the Commons Hours Monday through Friday, 8 a.m. to 5 p.m. The Commons front desk will be closed on weekends. BEGINNING MAY 1 The Pelican Bay Foundation, Inc. 6251 Pelican Bay Blvd. Naples, FL 34108

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