Pelican Bay Post October 2016 : Page 1

COMMUNITY MEETINGS Pelican Bay Foundation Board Fri,. Oct. 21 8:30 a.m. Pelican Bay Services Division Board Wed., Oct. 5 1 p.m. All meetings will be held at the Community Center unless otherwise noted. POST October 2016 • Volume 18, No. 15 PELICAN BAY The Official Publication of the P elican Bay Foundation, Inc. > Committee Position Openings Opportunities to get involved are available. If you’re interested in serving your community, see if you meet the requirements for the Audit & Budget or Elec-tion committees…Page 3 2016 PELICAN BAY FOUNDATION BOARD MEMBERS David Cook, Chair John Chandler, Vice-Chair/Treasurer Charles Bodo, Secretary Gary Canino, Director Tim Corcoran, Director David Doern, Director Mary McLean Johnson, Director > Guest Card Q&A It’s nearing the time of year when Guest Cards are requested more often. The answers to your questions may be here…Page 6 > Entertainment is back at Marker 36! Enjoy live music from “The Shindigs” Monday, October 31, 5 -8 p.m. Take it easy or kick up the beat on Thursday nights…Page 26 > Pelican Bay radio show You won’t want to miss two comedy sketches and one famous mystery play complete with sound effects and period commercials in November... Page 11 > Fitness Center and Wellness Studio Closure Although closed for flooring repair and equipment replace-ment the week of Monday, October 3 through Friday, Octo-ber 7, all group fitness classes will continue at Naples Family Fitness…Page 13 > Mangrove die-off area shrinks Read about how the die-off area in Upper Clam Bay has been reduced as well as other PBSD actions…Page 15 PRSRT STD US POSTAGE PAID PERMIT 2397 TAMPA FL Your feedback is essential By Arlene Harper, Communications & Marketing Manager An enhanced survey tool to gauge member satisfaction As the Foundation moves forward into a new season, efforts have been made to further enhance our online member survey tool. Under-standing the member expe-rience through this vehicle gives us better direction on how to focus our resources and provide staff-to-mem-ber communication. The newly revised survey accomplishes a few things. A respondent can express sat-isfaction, with opportunities to communicate other areas of improvement. Secondly, the survey targets factors where respondents can de-fine specific dissatisfaction and ultimately provides a direct outlet for further communication with a staff member. A dditional l y, improvements were made to simplify the survey walk-through as well as for respon-dents to answer questions with ease. Questions are also streamlined to address service and product factors that hone in on operational processes. In turn, these factors can be addressed internally in a timely manner. For examp l e, a rest au -rant survey now consists of approximately five ques-tions where the objective is to distinguish results from a gamut of touch points throughout the course of service: greeting by host and attentiveness of server, Marker 36 reopens October 3rd Try out our new Marker 36 Fall menu and plan for our season kick-off for Halloween! See more on page 11. The Pelican Bay Foundation, Inc. 6251 Pelican Bay Blvd. Naples, FL 34108 continued on page 4

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