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Parking Magazine October 2015 Issue : Page 16

2015 NPA INNovAtIoN AwArds Chandrea Frantz, Parking Guidance Systems, LLC INNOvAtOR of the Year As a mother with a career and limited time, Chandrea Frantz often became frustrated while circling parking facilities in search of an empty space. Out of this frustration, Frantz founded Parking Guidance Systems, LLC (PGS) two years ago to bring a consumer advocacy approach to park-ing guidance. The Houston area-based PGS and Frantz designed a busi-ness model based on a problem-solving approach to parking systems. “I didn’t get into parking guidance by accident,” recalled Frantz. “It was out of shear determina-tion to improve the every-day struggle of finding a parking space.” PGS Serves Customers in Texas’s Busiest Areas PGS designs state-of-the-art parking solutions to 16 improve efficiency and profitability. The company has completed major way-finding and space man-agement projects for all parking sectors, including the installation of 11,000 sensors at Dallas-Fort Worth Airport and a real-time parking system at West Village in Uptown Dallas. Partnerships Key to Company’s Success PGS partners with Indect USA, AVPM and Frog Parking Systems to create a path to the best solution for the parking assets. PGS brings a smart city and sustainability focus to hotels, municipalities, airports and mixed-use spaces. Parking | The Magazine of Parking Management & Operations | October 2015

2015 NPA Innovation Awards

Chandrea Frantz, Parking Guidance Systems, LLC

INNOVATOR OF THE YEAR

As a mother with a career and limited time, Chandrea Frantz often became frustrated while circling parking facilities in search of an empty space. Out of this frustration, Frantz founded Parking Guidance Systems, LLC (PGS) two years ago to bring a consumer advocacy approach to parking guidance. The Houston area-based PGS and Frantz designed a business model based on a problem-solving approach to parking systems.

“I didn’t get into parking guidance by accident,” recalled Frantz. “It was out of shear determination to improve the everyday struggle of finding a parking space.”

PGS Serves Customers in Texas’s Busiest Areas

PGS designs state-of-the-art parking solutions to improve efficiency and profitability. The company has completed major way-finding and space management projects for all parking sectors, including the installation of 11,000 sensors at Dallas-Fort Worth Airport and a real-time parking system at West Village in Uptown Dallas.

Partnerships Key to Company’s Success

PGS partners with Indect USA, AVPM and Frog Parking Systems to create a path to the best solution for the parking assets. PGS brings a smart city and sustainability focus to hotels, municipalities, airports and mixed-use spaces.

“When I first saw Indect’s space administration demonstrated, I was floored. How much simpler can it be? Easy to follow signs to direct drivers to the closest available space. Green light means available, red light means occupied.”

Marketing Background Provides Well-Rounded, Customer-Focused Service

Frantz, PGS’s president and chief marketing officer, is an inclusive team leader, who focuses on the voice of the customer and the value of the parker with the latest tech innovations.

With a background in marketing and working at an ad agency, Franz’s prior work experience has proven to be a key asset to PGS’s success. The company’s sales and technology support teams are actively involved in ensuring that PGS clients install the right system for their individual parking needs. In the company’s infancy, Frantz realized that parking guidance is not “one size fits all,” and the more knowledgeable and resourceful her staff, the more satisfied the customer.

“PGS offers products that enhance the customer experience in high-traffic parking facilities, and we give tools to owners to properly manage their facilities as soon as their customers decided to leave their locations.”

Thanks to a robust market and a strong product line, PGS has grown rather quickly, but without losing focus on the customer parking experience. The company is completing a smart parking assistance app that will work with most parking garage systems.

“We want consumers to think about parking long before they reach their destinations.”

University of British Columbia Goes Gateless INNOVATIVE ORGANIZATION OF THE YEAR

The University of British Columbia in Vancouver, BC, Canada, is a global center for research and education. With nearly 50,000 students, the university constantly strives to better manage its population of commuters that includes students, faculty and visitors—especially at high profile events where traffic surges for short periods of time.

Parking at UBC is primarily managed with six garages spread around campus that had been utilizing a PARCS solution with gates at entrances and exits. UBC also utilizes the integration of T2’s Digital Luke II Pay Stations operating in Pay-by-License Plate (PBL) mode, and Genetec’s AutoVu LPR to manage enforcement for surface lots and on-street parking.

Gated Facilities Created Entry/Exit Delays, Environmental Concerns

UBC’s gated facilities were causing significant traffic problems within the garages and on the sur- University of British Columbia Goes Gateless INNOVATIVE ORGANIZATION of the Year rounding streets—making a 45-minute wait to park or leave garages a common occurrence. These delays resulted in numerous customer complaints and a massive carbon footprint.

Data showed the average wait time at UBC’s garages was 40 seconds at entry and exit (80 seconds total) with an average of 7,500 vehicles coming in and out of their garages every day. That equated to more than 166 hours of idling—burning 175 gallons (660L) of fuel and producing 900 lbs (402kg) of CO2 every day.

“We determined that there were also significant redundancies in our parking facilities, and we were burning through a great deal of money to operate the facilities with attendants,” said Brian Jones, UBC director of parking and access services.

In early 2014, UBC’s PARCS equipment was approaching its end of life and maintenance costs began to pile up. “We had a capital problem with a lot of needed maintenance,” Jones said.

He and his team were tasked with finding a solution that not only reduced entry and exit times, but also promoted community engagement to draw the public to campus for its world-class attractions.

Gateless System Reduces Labor Costs, Allows for Data

Tracking Jones and his team determined their best option was to employ a gateless solution—removing the gates and utilizing additional pay station and license plate recognition (LPR). UBC continued to partner with T2, which also collaborates with Genetec for LPR.

Fixed LPR cameras were installed to monitor traffic entering and exiting the garages, and a virtual permit program now allows customers to purchase yearly, monthly and individual event permits by entering their license plate information via UBC’s online portal.

The gateless system collects parking data for UBC, and began tracking information about parkers and where they spend their time on campus. “Pay-by-plate can be tracked to specific vehicles. T2 is also beginning to track occupancy, because with LPR, we're able to collect information as to when cars come in and out of the facility.

“As a result, UBC can make new business decisions on staffing requirements, but also potentially on rate structures that may change throughout the day based on occupancy levels,” said Chris Chettle, executive vice president and general manager, T2 Canada and John Cowley, regional sales manager, T2.

Gateless System Receives Customer Raves

“For a long time, the conversation around parking at UBC was about the cost,” said Brian Jones. “After installing the gateless system, the conversation quickly changed to how easy it is to get in and out of the facilities. We changed the way the community viewed us. Now we are demonstrating a real value-add by speeding up entry and exit.”

The new gateless solution has drastically reduced or eliminated idling at garage entry and exit points— also improving customer service and decreasing UBC’s carbon footprint.

Going gateless also meant a capital savings of more than $4 million—without any lost revenue. In fact, Jones believes UBC is likely to see a small uptick going forward. “I think people are willing to pay for a little more time than they need in order to avoid any chance of getting a ticket,” he said.

INNOVATIVE FACILITY of the Year

Fort Lauderdale- Hollywood Airport

Parking is an important function of any airport, especially an origination and destination (O&D) facility like Fort Lauderdale-Hollywood Airport (FLL) in Florida. With 92 percent of FLL traffic being O&D, offering solid ground transportation and parking systems at the airport is crucial.

FLL Parking Decreased, Despite Level Airline Travel

In 2007 and 2008, air travel at FLL was performing well, but as the economy took a downturn, the facility began to lose growth mainly in parking. Though the number of airport passengers remained the same, FLL officials conducted focus groups and quantitative and qualitative research to determine why many passengers chose to park elsewhere.

Through the research, it was concluded that business travelers prefer to be able to reserve their upfront parking spots or valet at the curb. They also appreciate easy in/ easy out and helpful wayfinding signage.

Discretionary airline travelers (e.g. vacationers) are most interested in parking in an economy-type lot as close to the terminal as possible. These travelers are willing to pay $5 to $7 per day for parking. “Our entire new parking program was developed to address the specific customer concerns that came out of the focus groups, as well as other research,” said Kent George, director of aviation, Broward County.

FLL Hires Park Assist for Parking Guidance

There are three garages at FLL where customers park, and airport officials learned that many travelers were having difficulty with wayfinding and locating available parking spaces. “We heard many stories from people who missed flights because the parking was inadequate,” said Doug Wolfe, FLL aviation assistant director.

In April 2015, Park Assist unveiled its M4 camera- based parking guidance system, and recently installed the system in 6,820 parking spaces at FLL. The South Florida airport is the first airport in the U.S. with a camera-based parking guidance system.

“We are now able to give passengers parking information on the road leading to the aiport, so they can make their parking decisions before they arrive at a garage,” said Wolfe.

Technology Inventories Vehicles Instantly

In past years, FLL conducted nightly garage inventory manually, employing people to walk the garage and enter license plate numbers into a system. With Park Assist, that inventory can be done automatically via license plate recognition.

“Our product is a camera in the center of the lane. The camera looks down the rows to see if there are cars in each space—but it can also record license plate numbers, making inventory happen instantaneously,” said Gary Neff, Park Assist CEO.

INNOVATIVE SUSTAINABILITY PROJECT of the Year University of California, Irvine Transportation Services

The Transportation Services department at University of California, Irvine (UCI) displays innovation that goes beyond providing ample parking spaces.

Southern California is one of the most congested areas of the U.S., and UCI transportation officials work hard to provide the best ways to get students and faculty on campus, and back home again—all while reducing the university’s carbon footprint.

More than 108,374,556 vehicle miles traveled and 43,843.42 metric tons of greenhouse gas emissions are eliminated annually due to UCI's innovative transportation practices:

MyCommute: A parking system that ensures predictable availability, customers are in control of their options and need little management intervention. Students using MyCommute can choose the parking gzoneh most convenient for them, designate the dates for which their permit is valid and indicate general or preferred parking.

The result is balanced parking demand with the highest customer satisfaction ratings, and eliminates needless driving by those searching for parking.

Permitless Parking: Removing burdens and unwarranted citations was the impetus for instituting license plates as permits. Comprised of 8,000 users and 6,500 stalls in campus housing and medical communities, this homegrown system eliminates permits, saves time and money while maintaining the integrity of the parking system.

Mobile EV Charging: UCI recognizes that new technology needs new support services. To that end, the university added a mobile charging service for stranded electric vehicles, making UCI the first campus in the U.S. to provide this service.

ZotWheels: Operating continuously since 2009, UCIfs automated bikeshare system is now a campus fixture and serves as the genesis model for bikeshare programs throughout the nation. Other universities, municipalities and organizations frequently consult with UCI Transportation to learn best practices.

Asphalt restoration: UCI’s maintenance division uses a green, in-house process for repairs to roadways and parking lots. The Infrared Asphalt Repair realizes cost savings of 88 percent over previous methods, saves time since staff and machinery are readily available, causes fewer traffic and parking interruptions as the repair can be driven on immediately and diverts 599,440 feet of asphalt from landfills every year.

Commencement 2014: With President Barack Obama as keynote speaker at Angel Stadium, UCI managed transportation for 38,000-plus guests. Working the Orange County Transportation Authority and Metrolink, the university was able to achieve a commitment from 83 percent of attendees to travel sustainably.

Civil Design Team: Conceptual designs for on-campus transportation facilities begin with our student engineers who gain real-world experience, an expansive portfolio and a head start into the job market while providing the department quality design documents, financial savings and a snapshot of the future.

Read the full article at http://mydigitalpublication.com/article/2015+NPA+Innovation+Awards/2299189/276664/article.html.

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