Osseo Newsletter Summer 2012 : Page 1

Summer • 2012 OutlOOk Survey Shows Residents Like Things as They Are Earlier this spring a community survey was conducted by Decision Resources. This phone survey of 250 residents was one of the key “activities” of the City Strategic Plan: develop a community survey regarding priorities of City services in order to meet the goal of increasing communication with citizens and encouraging citizen engagement. Conducting a community survey allows the Council to better gauge the citizens’ thoughts on a variety of City-related services, livability, and future priorities. The survey results were presented at the April 23 City Council meeting. Here are some of the key findings of the survey: Quality of Life—95% rated Osseo as “excellent” or “good” (this statistic puts the City in the top 20% of communities in the entire metropolitan area). Like Most about City—36% rated the “small town feeling,” 18% said “friendly people,” and another 18% said “convenient location.” Most Serious Issue—19% stated “lack of businesses,” 18% said the “police department” (a temporary issue), and many other items were noted. 12% reported there was “nothing” being a serious issue in Osseo—that is a good sign and twice the norm for metro area cities. “High taxes” was noted by only 7% of the residents—the metro area average for “high taxes” is at 20%, so Osseo residents have a low tax hostility. City Heading—72% said the City was going in the “right direction,” while 20% said taking the “wrong track.” The “wrong track” concerns dealt primarily with the police department issue. Community Characteristics—45% said Osseo has too few retail opportunities. Tax Increase for Services/Maintenance —59% said they would be in favor of a tax increase to keep services and maintenance levels at the current level. This is one of the highest responses in favor of a tax increase as compared to other metro area cities. Only 33% said they would oppose a tax increase to keep the services/maintenance levels as is. Tax Increase to Improve/Enhance Services—72% said they opposed a tax increase for improvements and/or enhancements to overall services offered in Osseo. Value of City Services—85% said Osseo provides good to excellent city services to its residents. This statistic puts Osseo in the top 10 for value rating of metro area cities. City Service Ratings—Extremely high ratings were given to police protection, fire protection, storm drainage, park maintenance, building inspections, utility billing, economic development, city planning/zoning, snow plowing, and street lighting. Only street repair was at a 54% positive rating. The overall service ratings were so high as to rank Osseo in the top three of metro area cities. OsseO 3 • 4 • 5 • Concerts & Movies in the Park Night to Unite Police Department Tips 7 • 7 • 8 • Volunteers are Appreciated Upcoming Events in Osseo Learn to Save a Life 10 • City Clean Up 11 • Marching Band Festival 12 • 2011 Drinking Water Report

Survey Shows Residents Like Things As They Are

Earlier this spring a community survey was conducted by Decision Resources. This phone survey of 250 residents was one of the key “activities” of the City Strategic Plan: develop a community survey regarding priorities of City services in order to meet the goal of increasing communication with citizens and encouraging citizen engagement. Conducting a community survey allows the Council to better gauge the citizens’ thoughts on a variety of City-related services, livability, and future priorities.

The survey results were presented at the April 23 City Council meeting. Here are some of the key findings of the survey:

Quality of Life—95% rated Osseo as “excellent” or “good” (this statistic puts the City in the top 20% of communities in the entire metropolitan area).

Like Most about City—36% rated the “small town feeling,” 18% said “friendly people,” and another 18% said “convenient location.”

Most Serious Issue—19% stated “lack ofBusinesses,” 18% said the “police department” (a temporary issue), and many other items were noted. 12% reported there was “nothing” being a serious issue in Osseo—that is a good sign and twice the norm for metro area cities. “High taxes” was noted by only 7% of the residents—the metro area average for “high taxes” is at 20%, so Osseo residents have a low tax hostility.

City Heading—72% said the City was going in the “right direction,” while 20% said taking the “wrong track.” The “wrong track” concerns dealt primarily with the police department issue.

Community Characteristics—45% said Osseo has too few retail opportunities.

Tax Increase for Services/Maintenance —59% said they would be in favor of a tax increase to keep services and maintenance levels at the current level. This is one of the highest responses in favor of a tax increase as compared to other metro area cities. Only 33% said they would oppose a tax increase to keep the services/maintenance levels as is.

Tax Increase to Improve/Enhance Services—72% said they opposed a tax increase for improvements and/or enhancements to overall services offered in Osseo.

Value of City Services—85% said Osseo provides good to excellent city services to its residents. This statistic puts Osseo in the top 10 for value rating of metro area cities.

City Service Ratings—Extremely high ratings were given to police protection, fire protection, storm drainage, park maintenance, building inspections, utility billing, economic development, city planning/zoning, snow plowing, and street lighting. Only street repair was at a 54% positive rating. The overall service ratings were so high as to rank Osseo in the top three of metro area cities.

Importance of City Services—Highest rankings were noted for police protection, fire protection, city street repair, and snow plowing.

Disposition of City Services—All favorable ratings indicate the desire to keep things at current levels.

Police Services—76% said the City should “own” or “own/strongly” its own Police Department, while 15% said “partnering.” 89% of the residents wanting their own Police Department would still support it EVEN IF City funds would be required for a new police building.

Job Performance Ratings—67% approved of the performance of the Mayor/Council.95% approved of City Staff performance. The City Staff performance ranking is the highest of metro area cities.

Communications Rating—95% gave “good” to “excellent” ratings for overall City communications. The metro average is at 55% for “good” to “excellent” ratings.

Highlights:

• Residents are happy with the current level of services provided and not in favor of expansion of services.

• The quality of the City services offered is top-of-the-line, outranking most other metro cities.

• The City is well-viewed by residents and people are confident about Osseo.

• There is a large reservoir of good will in Osseo.

• Osseo is a cohesive community with a true small town feeling.

The complete Survey and Residential Study conducted by Decision Resources are available on the City website.

Read the full article at http://mydigitalpublication.com/article/Survey+Shows+Residents+Like+Things+As+They+Are/1083723/114046/article.html.

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