Champlin Newsletter Spring 2012 : Page 1

SPRING EDITION Champlin Chronicle RESIDENT SURVEY TO TAKE PLACE IN 2012 By: Bret Heitkamp, City Administrator city of I wanted to utilize the opportunity in this newsletter to inform everyone that in May and/or June of this year, the City will once again be conducting our Resident Survey, which is designed to solicit feedback regarding the municipal services we provide. We conduct the Resident Survey every five years, and the input received serves as the framework for the future decision making associated with municipal services such as Police, Fire, snowplowing, parks, recreation and trails, City taxes and the general quality of life issues in Champlin. Because our last Survey occurred in 2007, which was just on the cusp of the economic downturn, and its effects are still lingering ominously today, we are designing the questions on the 2012 Survey to be much more specific as it pertains to the provision of our municipal programs and services. In 2007, the two primary directives received from the residents via the Survey were “protect my home value and preserve the integrity of my neighborhood.” As hard as the City has worked to address this resident mandate from the local perspective, the significant challenges associated with the extremely stressed economy and the effects of the national foreclosure crisis have been far more troublesome than anyone could have projected. some of our neighboring communities located immediately south of our border. Champlin’s aggressive Code Enforcement and Property Maintenance practices have been a direct reflection of the mandate from the residents to proactively preserve the condition of the neighborhoods throughout the City. The design of the 2012 Resident Survey questions will focus on soliciting input in the areas of demographics, quality of life, growth and development, City taxes and services, public safety, parks, recreation and trails, street maintenance and City communications. Listed below are several findings associated with the 2007 Resident Survey: • 94% of residents rate Quality of Life in Champlin as “excellent” or “good” • Convenient location and small town ex-urban feel is what residents like most about living in Champlin • 83% of residents rated the general condition and appearance of their neighborhood as “excellent” or “good” • 50% of all households contain seniors • Similar to the 2002 Resident Survey, residents still rated “sit down restaurants” as the most desired service/business in the future • There is a desire or perceived need for additional senior housing opportunities • 83% of residents support the “proactive” approach to property maintenance and code enforcement • 74% of residents rate snowplowing throughout the City as “excellent” or “good,” which is consistently higher than the metro norms continued on page 3 WHAT’S INSIDE 3 4 6 9 11 12 14 16 • City Wide Garage Sale • Grant for Andrews Park • Material Drop Off Day • Raingarden Workshop • Shining Star Awards • Elm Creek Dam • 2012 Road Projects • Tree Sale With that said, it is important to note that Champlin is fairing extremely well in terms of the total number of foreclosures and abandoned homes in comparison to most communities in Hennepin County and certainly better than 2 01 2

Resident Survey To Take Place In 2012

Bret Heitkamp

I wanted to utilize the opportunity in this newsletter to inform everyone that in May and/or June of this year, the City will once again be conducting our Resident Survey, which is designed to solicit feedback regarding the municipal services we provide. We conduct the Resident Survey every five years, and the input received serves as the framework for the future decision making associated with municipal services such as Police, Fire, snowplowing, parks, recreation and trails, City taxes and the general quality of life issues in Champlin.

Because our last Survey occurred in 2007, which was just on the cusp of the economic downturn, and its effects are still lingering ominously today, we are designing the questions on the 2012 Survey to be much more specific as it pertains to the provision of our municipal programs and services.

In 2007, the two primary directives received from the residents via the Survey were “protect my home value and preserve the integrity of my neighborhood.” As hard as the City has worked to address this resident mandate from the local perspective, the significant challenges associated with the extremely stressed economy and the effects of the national foreclosure crisis have been far more troublesome than anyone could have projected.

With that said, it is important to note that Champlin is fairing extremely well in terms of the total number of foreclosures and abandoned homes in comparison to most communities in Hennepin County and certainly better than some of our neighboring communities located immediately south of our border. Champlin’s aggressive Code Enforcement and Property Maintenance practices have been a direct reflection of the mandate from the residents to proactively preserve the condition of the neighborhoods throughout the City.

The design of the 2012 Resident Survey questions will focus on soliciting input in the areas of demographics, quality of life, growth and development, City taxes and services, public safety, parks, recreation and trails, street maintenance and City communications.

Listed below are several findings associated with the 2007 Resident Survey:

• 94% of residents rate Quality of Life in Champlin as “excellent” or “good”

• Convenient location and small town ex-urban feel is what residents like most about living in Champlin

• 83% of residents rated the general condition and appearance of their neighborhood as “excellent” or “good”

• 50% of all households contain seniors

• Similar to the 2002 Resident Survey, residents still rated “sit down restaurants” as the most desired service/business in the future

• There is a desire or perceived need for additional senior housing opportunities

• 83% of residents support the “proactive” approach to property maintenance and code enforcement

• 74% of residents rate snowplowing throughout the City as “excellent” or “good,” which is consistently higher than the metro norms

• By more than a 2 to 1 margin, residents oppose a reduction in City services if taxes could be reduced

• 72% of residents rate the “value” of the Champlin City services as “excellent” or “good”

• 86% indicated Police Department personnel were courteous and professional

• 67% felt the amount of residential patrol in their neighborhood was “about right”

• 72% of residents approve of the job being done by the Mayor and City Council. Of note Champlin rated in the top 2 to 3 cities surveyed by Decision Resources

• 89% of residents rated the “courtesy” of City staff highly

• Residents support construction of community meeting/banquet room space for weddings and other community events

• The City newsletter was identified by the residents as their primary source of information regarding Champlin city government

• 83% of residents regularly read the City newsletter

• 46% reported watching Champlin City Council meetings at least occasionally in the past year. This level of viewership is double the suburban norm. Champlin rated #1 of Quad Cities in resident viewership of City meetings

• 50% reported accessing the City’s website

• 89% reported they were able to find what they were looking for on the website

A copy of the 2007 Resident Survey results can be found at www.ci.champlin.mn.us

Several other points of interest regarding Champlin were derived from the 2010 U.S. Census:

• Between 2000 and 2009, Champlin added 1,457 jobs. This growth was second only to Maple Grove in Hennepin County and the northwest suburbs.

• At 30%, Champlin has the highest percentage of youth (under 18 years) in the metropolitan suburban communities.

• In 2010, Champlin’s minority population represented 12.5% of the population. In 2000, this percentage was 5%.

• In 2008, the median household income for the metro area was $65,862. Of the developed suburbs, Champlin had a higher median income than Edina and was second only to Minnetonka with $81,718.

As I mentioned at the beginning of this article, the Resident Survey will be conducted in May and/or June of this year. It will be conducted by phone. It would be appreciated that in the event you are contacted to provide your input on the 2012 Survey, you take a few minutes to be a part of shaping the provision of municipal services we provide to our valued residents of Champlin. In the future, if you have any questions, please feel free to contact me by phone at 763-923-7110 or by email at bheitkamp@ci.champlin.mn.us.

Read the full article at http://mydigitalpublication.com/article/Resident+Survey+To+Take+Place+In+2012/993152/102697/article.html.

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